Terms of Business

  1. I act only on the basis of these Terms of Business.
  2. I charge fees based on the time taken for the whole matter. This includes making the appointment, any travelling or waiting time if I attend at your business premises, and the time needed to prepare official records. My practice is not registered for VAT and will not be charged. In the normal course of events fees are agreed between us prior to an appointment being made. In addition, third party expenses and fees will be added eg. the fees of the Foreign & Commonwealth Office, foreign embassies and consulates, any agents handling legalisation of documents, and any special postage or courier charges. My charges are payable normally at the time of our meeting, and documents may not be released until all charges have been paid. Invoices are to be settled within 7 days or interest on the amount outstanding will be payable at 4% per annum above the Bank Base rate for the time being of Santander UK plc.
  3. Part of the notary’s role is to check the facts in the documents I notarise. Sometimes this requires the notary to seek independent verification from other sources. With regards to this I will need your full cooperation. If it is necessary to add qualifications to my certificate to make it clear that there are facts which I have been unable to verify, the notarial certificate may be of less benefit and no liability is accepted if this is the case.
  4. You agree that the details of your identification and the transaction shall be stored electronically by me.
  5. Very occasionally I may decline to act or cease to act eg. if I consider that the matter may involve fraud or violence, or if I do not receive clear or proper instructions, or take the view that the purpose of the document is not bona fide.
  6. Except so far as excluded by the Unfair Contract Terms Act 1977, my liability for any loss, injury or damage of any nature whatever, whether direct or consequential, including (without limitation) in respect of negligence or breach of duty of care is limited to £750,000 in respect of any one claim or series of related claims.
  7. My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury:

    The Faculty Office
    1 The Sanctuary
    Westminster
    London
    SW1P 3JT

    Tel: 020 7222 5381
    Email: faculty.office@1thesanctuary.com
    Website: www.facultyoffice.org.uk

  8. If you are dissatisfied about the service you have received please do not hesitate to contact me.
  9. If we are unable to resolve the matter you may then complain to The Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
  10. In that case please write (but do not enclose any original documents) with full details of your complaint to:

    The Secretary of The Notaries Society
    Old Church Chambers
    23 Sandhill Road
    St James
    Northampton
    NN5 5LH

    Tel: 01604 758908
    Email: secretary@thenotariessociety.org.uk

    If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

  11. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result:

    Legal Ombudsman
    Baskerville House
    Centenary Square
    Broad Street
    Birmingham
    B1 2ND

    Tel: 0300 555 0333
    Email: enquiries@legalombudsman.org.uk
    Website: www.legalombudsman.org.uk

  12. If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman

      – within six months of receiving a final response to your complaint and
      – six years from the date of act/omission; or
      – three years from when you should reasonably have known there was a cause for complaint (only if the act took place more than six years ago

    The act of omission, or when you should have reasonably known there was a cause for complaint, must have been after 5th October 2010.

  13. The contract between us is governed by English law.
*Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office